Terms of service

Last updated: August 20, 2026

These Terms of Service apply when you use the Lura Studio online store or place an order with us. Our Shipping Policy and Refund Policy also form part of these terms. Nothing in these terms limits rights that cannot be excluded under applicable consumer law.

1. Artwork and Handmade Variations

Each artwork is made to order, painted by hand and finished with hand-applied texture. Product images show the intended design and finish. Small variations in brushwork, raised texture and color tone are a natural part of this process and are not, by themselves, defects. If an artwork is damaged or materially differs from the confirmed order, our Refund Policy applies.

2. Product Information and Display

We aim to present sizes, colors, frames and finishes accurately. Screen settings and room lighting can affect how colors and texture appear. Measurements and presentation options shown on the product page form part of your order.

3. Orders, Customization and Cancellations

An order is accepted when we send an order confirmation. Because production may begin promptly, please contact us within 12 hours if you need to request a cancellation or change. Requests made later cannot be guaranteed. Artworks made in a custom size or custom color cannot be returned unless they arrive damaged or have a quality issue.

4. Prices, Payment, Shipping and Import Charges

The price, currency and payment methods shown at checkout apply to your order. Shipping, taxes and duties are included for deliveries to the United States, United Kingdom, Australia, France, Germany and Belgium. For other destinations, shipping charges may apply and local import charges are the customer’s responsibility; customs duty alone is often around 1%–5% where applicable. See our Shipping Policy for current details.

5. Production and Delivery

Standard production takes 7–15 calendar days. We send photos or a short video before dispatch, then carefully prepare the artwork for delivery. Delivery times are estimates and may be affected by carriers, customs or circumstances outside our reasonable control.

6. Returns and Transit Damage

Return requests must be submitted within 30 days of delivery. Once approved, the artwork must be sent back within 14 days in its original condition and securely packaged, preferably in the original box. Return shipping for a non-quality return is paid by the customer. If an artwork is damaged in transit, please contact us within 48 hours where possible and include clear photos or a short video. Full conditions are set out in our Refund Policy.

7. Website Content and Intellectual Property

Text, images, videos, designs and other material on this store are owned by or licensed to Lura Studio. They may not be copied, reproduced or used commercially without permission, except where applicable law allows.

8. Changes and Availability

We may update products, prices, store features or these terms from time to time. A change will not alter an order already accepted unless required by law or agreed with you.

9. Contact

Questions about an order or these terms can be sent to support@lurastudio.com.