Privacy policy

Last updated: August 20, 2026

This Privacy Policy explains how Lura Studio (“we”, “us” or “our”) collects, uses and shares personal information when you visit our online store, place an order or contact us.

Information We Collect

  • Contact and order details, such as your name, email address, phone number, shipping and billing address, and the items you order.
  • Customization and support information, including size, frame or color requests and messages you send to us.
  • Device and usage information, such as your IP address, browser, device, cookies and interactions with the store.
  • Payment and transaction status. Payment details are processed by the payment provider made available at checkout; we do not receive or store your full card number.

How We Use Information

We use personal information to process orders and payments, arrange production and delivery, provide previews before dispatch, answer questions, manage returns or refunds, protect the store from fraud, improve the shopping experience, comply with legal obligations and send marketing only where you have consented or where the law permits.

When We Share Information

We share only what is reasonably necessary with service providers that help us run the store, including Shopify, the payment provider offered at checkout, Judge.me, production and fulfillment partners, and shipping carriers. We may also disclose information when required by law or to protect our legal rights. We do not sell personal information for money.

Cookies and Consent

We use essential cookies to operate the store. Optional analytics or advertising technologies are used only where permitted and, where required, after you make a choice through the cookie banner. You can change your cookie choice from the store’s privacy controls where available.

International Processing

Your information may be processed in countries other than your own, including countries where Shopify and our production, fulfillment or delivery partners operate. Where required, appropriate safeguards are used for these transfers.

Data Retention

We keep personal information only for as long as needed to provide our services, meet legal and accounting requirements, resolve disputes and protect our rights.

Your Rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information, object to certain processing, withdraw consent, request portability or complain to a data protection authority. To make a request, contact us at support@lurastudio.com. We may need to verify your identity before completing a request.

Changes and Contact

We may update this policy when our services or legal obligations change. Questions about privacy can be sent to support@lurastudio.com.