Questions, answered

Every artwork is painted and textured by hand to order. It is not a printed canvas. Small variations in colour, brushwork and raised texture are a natural part of the handmade finish.

We follow the composition, palette and overall character shown on the product page. Because the work is finished by hand, small variations in brushwork, colour and relief will occur; they should not change the identity of the design you selected.

Please allow 7–15 calendar days for your artwork to be completed and prepared for dispatch. Estimated transit times are listed in our Shipping Policy and begin after dispatch.

Yes. We send photos or a short video of the finished artwork before it leaves the studio so you can see its overall colour, texture and finish.

Yes. Send us your wall dimensions, preferred colours and any useful reference photos. We will confirm what is possible, the production time and the price before you order.

Available presentation options are shown on each product page. If you are unsure which frame will work with your space, contact us with a photo of the wall and we will help you compare the options.

Dust the surface gently with a soft, dry brush or feather duster. Do not use water, a damp cloth or cleaning products on the painted surface, and avoid prolonged direct sunlight or consistently humid rooms.

Packaging is selected for the artwork’s size and frame. Large pieces receive reinforced packaging, and artworks over 40 inches are shipped in a reinforced wooden crate.

Shipping, taxes and duties are included for orders delivered to the United States, United Kingdom, Australia, France, Germany and Belgium. For other available destinations, shipping is calculated at checkout and local import charges may apply.

You may request a return for a non-custom artwork within 30 days of delivery. Once approved, it must be sent back within 14 days in its original condition and securely packaged. Return shipping for a non-quality return is the customer’s responsibility. Custom sizes and custom colours cannot be returned unless the artwork arrives damaged or has a quality issue.

You may cancel or change an order within 12 hours of purchase. After that, contact us as soon as possible and we will check what can still be adjusted before production progresses.

Contact us preferably within 48 hours of delivery. Send your order number together with clear photos or a short video showing the artwork and packaging, and we will arrange an appropriate solution.

The payment methods currently available for your country will be shown securely at checkout.