Refund policy
Returns & Cancellations
Every Lura Studio artwork is made by hand, and we want you to feel confident about your order. If something is not right, please contact us at support@lurastudio.com and we will help.
Order Changes & Cancellations
We begin planning and assigning your artwork soon after your order is placed. You may cancel or change your order within 12 hours of purchase. After 12 hours, please contact us as soon as possible and we will check what can still be adjusted before production progresses.
Returns for Non-Custom Artwork
You may request a return within 30 days of delivery. Once your return is approved, the artwork must be sent back within 14 days.
The artwork must be in its original condition and securely packaged for the return journey. We recommend keeping the original packaging until you are happy with the piece.
For returns that are not related to damage or a quality issue, return shipping is the customer's responsibility.
Custom Sizes & Colors
Artwork made in a custom size or custom color cannot be returned unless it arrives damaged or has a quality issue.
Damage or Quality Issues
If your artwork arrives damaged, please contact us preferably within 48 hours of delivery. Send your order number together with clear photos or a short video showing the artwork and packaging. We will review the issue with you and arrange an appropriate solution.
How to Start a Return
- Email support@lurastudio.com with your order number and the reason for the return.
- Wait for our approval and return instructions before sending the artwork.
- Use secure packaging and a trackable shipping service.
Once the returned artwork has been received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method; the time they take to appear depends on your payment provider.